It is important to us that you are happy with your purchase and understand
our terms and conditions. Please read the following policy regarding
payments, shipping and returns. Should you have any other queries
please call or email us to discuss.
If an item is out of stock we will notify you immediately to discuss the
projected delivery date.
Payment
We accept Visa, Mastercard, Amex, Debit cards, Pay Pal or bank transfer.
Shipping
One Two Tree endeavours to process all orders within two days. Please
allow up to seven working days for delivery within Australia and 10 working
days for international deliveries.
Within Australia we use Couriers Please, Fastway Couriers and
Australia Post. For your peace of mind, all deliveries are insured and can be
tracked each step of their journey.
Internationally we use DHL and UPS express couriers and delivery is usually within 2-4days.
Delivery
New Zealand AUD$50
United Kingdom AUD$95
United States AUD$95
France AUD$105
Japan AUD$95
Sweden AUD$105
Belgium AUD$105
Italy AUD$105
Netherlands AUD$105
Turkey AUD$145
If you live outside these countries please email us for a quote.
Returns
In the event that the product does not meet your expectations it must be
returned, unused within 14 days of receiving the goods. Postage and handling
is non-refundable, however you will receive a full refund of purchase price.
In the unforeseen event that you receive your goods in a faulty or damaged
condition the faulty goods may be returned and we will arrange a replacement
or provide a full refund including postage and handling.
How to return an item
We hope you won’t have to return your One Two Tree product, but in the
event you do, please email us at info@onetwotree.com.au to explain
the situation. If you qualify for a refund we will give you instructions on how to
proceed.
Missing parts
We have strict quality control measures in place, but in the unlikely event
you discover a part is missing we will dispatch a replacement part immediately.
Please review your assembly instructions to locate the name of the missing
part and email info@onetwotree.com.au the name to us.
Change or cancellation of orders
Orders are processed immediately to ensure prompt delivery, so we regret
that cancelling or changing your order is only possible if we receive
your request by phone or email within 24 hours placing your original order.
No cancellation or change of orders will be accepted once your order has
been dispatched.
Privacy Policy
One Two Tree will respect your privacy at all times.
All customer details collected by this site will be kept in the strictest
confidence and will never be sold to or used by a third party.
You may receive information relating to the services and products we offer. If
you wish to be removed from our records at any time, please email us.