This morning we received some lovely honest feedback from one of our International customers in Italy which we thought we would share with you all. We literally posted this tree to Italy less than 48hrs ago. Bravo DHL! We’re very impressed with your international express shipping service. We’re just so happy to receive customer feedback about our One Two Tree. We encourage any of our customers to email us with their feedback and or send in pictures of their decorated One Two Trees. We hope this feedback helps with any of our discerning buyers.
Dear Antony + Lucy + Ziggy
Hey, the courier just rang at our door and delivered our one two tree!
Our one two tree looks as great as I had it pictured when I ordered it, but feels even better once put together.
Whatever sealer was used on it (if any at all), it’s matte, not glossy, so it looks and feels more natural.
Another point that was not to be taken for granted: with both screws positively tightened, it’s sound and firm, no wobble, no swing, no play, you’d say solid as a tree.
The beauty of its proportions belies the fact that this won’t tilt (your worry #1 in terms of product liability, when something is of interest to kids). And, though not my case here, I doubt even the most adventurous toddlers will dare climbing it!
Only pity, in my view, is that the one two tree logo is stamped not on the visible side of the base plate, but on its underside: of course we’ll tell everyone what this is, what its name is, who does it and where to find it… but the idea is so bright that it deserved to show its brand in full glory, so you could pride yourselves from the distance each time one looked at it.
Hope you’ll sell tons of these, anyone who’ll buy it will fall in love with it, and with the idea behind it. It’s one of those things where each and every buyer would feel like “had I had this idea myself, I would have marketed it exactly this way”, from name to brand, from video to visual communication… even the music background to the video is right!
This will keep us going for ages.
Hope the one two tree business will do the same for you, too.