While our tree is easy to use and child friendly, it's important to keep it clean, especially if it's in prolonged use. To clean your tree, use a dry, lint-free cloth from cotton or another material.

Alternatively, the cleaning is carried out with a clean, damp cloth with water and then tried with a lint-free cloth.

Direct exposure of wooden products to sunlight may be harmful to the tree. So it is best, to keep the tree indoors and at least one meter away from a direct source of heat 

(heaters, radiators, fireplaces, etc.).

Excessive use of any product may not affect the overall quality of the product, especially if care for it is ensured. Damage to the product may happen, incase the tree is mis-used while assmbling.

In case of any requirement to exchange an item, send us an email at info@onetwotree.com.au

Shipping cost and delivery duration depend on the region. It normally takes 2-3 business days for the product to reach the customers within Australia.
For shipment in the rest of the world, it normally takes up to 5-7days for delivery service.

Your satisfaction with our product and our services is extremely important to us.

We are well aware of how intimidating it can be to shop online, which is why we are here to help you at every step and make it extremely easy for you.

In case of any requirement to exchange an item, send us an email at info@onetwotree.com.au

Following 3 days of reception of the product, no way of refund of the product shall not be processed. In case of any genuine issue, you will be required to contact us asap.