It is important to us that you are happy with your purchase and clearly understand our terms and conditions. Please read the following policy regarding payments, shipping and returns. Should you have any other queries please call or email us to discuss.
If an item is out of stock we will notify you immediately to discuss the projected delivery date.
We accept Visa, Mastercard, Amex, Debit cards, Pay Pal or bank transfer.
One Two Tree endeavours to process all orders within three working days. Please allow up to seven working days for delivery within Australia and 10 working days for international deliveries.
Within Australia we use a courier service and Australia Post. For your peace of mind, all deliveries are insured and can be tracked each step of their journey.
Internationally we use TNT, DHL and UPS express couriers and delivery is usually within 2-4days.
If you live within regional areas of Australia or Internationally we reserve the right to adjust the postage price accordingly to your order.
If your address is noted as a PO Box address there is a $9 Surcharge as charged by Star Track (the only courier service who deliver to Po Box addresses).
In the event that the product does not meet your expectations it must be
returned, unused within 14 days of receiving the goods. Postage and handling is non-refundable, however you will receive a full refund of purchase price.
In the unforeseen event that you receive your goods in a faulty or damaged condition the faulty goods may be returned and we will arrange a replacement or provide a full refund including postage and handling.
How to return an item
We hope you won’t have to return your One Two Tree product, but in the event you do, please email us at firstname.lastname@example.org to explain
the situation. If you qualify for a refund we will give you instructions on how to proceed.
We have tight quality control measures in place, but in the unlikely event you discover a part is missing we will dispatch a replacement part immediately. Please review your assembly instructions to locate the name of the missing part and email email@example.com the name to us.
Change or cancellation of orders
Orders are processed immediately to ensure prompt delivery, so we regret that cancelling or changing your order is only possible if we receive your request by phone or email within 24 hours placing your original order.
No cancellation or change of orders will be accepted once your order has
One Two Tree will respect your privacy at all times.
All customer details collected by this site will be kept in the strictest
confidence and will never be sold to or used by a third party.
You may receive information relating to the services and products we offer. If you wish to be removed from our records at any time, please email us.